Last updated: [2026]

This policy applies to paid services provided by Global Gemological Testing Laboratory, subject to applicable law and any agreed service-specific terms.

Before Payment

Please confirm the requested service, fee, expected turnaround time and any applicable sample submission or return charges before authorising payment.

Cancellation Requests

Contact us as soon as possible if you need to cancel or change a request. Whether a cancellation is possible may depend on whether the service has commenced, the costs already incurred and the terms agreed for that service.

Refund Requests

Refund requests will be reviewed against the service agreement, work completed, applicable charges and relevant legal requirements.

Delays and Service Issues

If there is a significant delay or other service issue, contact us so that the matter can be reviewed and an appropriate response provided.

Contact

This policy should be customised to reflect the laboratory’s actual payment and service practices before publication.